Refund policy
Return and Refund Conditions
At Sullivan Dublin, your satisfaction is our priority. If your order does not meet your expectations, we will be happy to assist you with the return process. We aim to respond to all enquiries within 24 hours.
Right to Return
You have 30 days from the date you receive your order to return an item, without having to provide a reason.
The product must be unused, undamaged and, where possible, returned in its original packaging.
Return shipping costs are the responsibility of the customer.
Cancelling an Order
Unfortunately, an order can no longer be cancelled once it has been shipped.
Once your order has been confirmed, it is prepared and processed as quickly as possible. Therefore, no changes or cancellations can be made after this stage.
If you decide that you do not wish to keep your item, you can use our return procedure after receiving it.
Returns in 3 Simple Steps
Step 1: Request a Return
Send an email to:
Please include your order number and the reason for your return.
We will then send you the return instructions and a return form.
Step 2: Return Your Product
Carefully package the product and send it to the address provided in the return instructions.
Important: We strongly recommend using a shipping method with Track & Trace.
As the sender, you are responsible for ensuring that your return parcel reaches the provided return address safely.
Step 3: Refund
Once we have received and inspected your return, we will process your refund within 7 business days using the same payment method that was used for your original order.
Frequently Asked Questions About Returns
How Long Will It Take to Receive My Refund?
Your refund will be issued using the same payment method that was used for your purchase.
This process generally takes up to 7 business days after your return has been approved.
Do I Have to Pay the Return Shipping Costs?
Yes.
Return shipping costs are the responsibility of the customer.
We recommend sending your parcel using a service with Track & Trace to avoid any issues in the event that the parcel is lost in transit.
What Should I Do If I Received a Damaged or Incorrect Item?
If you have received a damaged product or an item different from the one you ordered, please take several clear photos showing the issue and send them to:
We will review your request as soon as possible and, where appropriate, send you a replacement item at no additional cost.
Can I Return an Order Without Contacting Customer Service First?
No.
Please always contact our customer service team before returning a product.
The return address may vary depending on the warehouse from which your order was shipped.